民航地勤英語（項目02）

民

航

地

勤

英

語項目目標LearningObjectivesAfterlearningthisproject,studentswillbeableto:Helppassengerstocheckin.Helppassengerstocheckintheirluggage.Solvedifferentproblemsencounteredbypassengersatcheck-in.項目目標QualityObjectivesCultivatethequalityofdedication,andenhancetheserviceawareness.Learntobeprofessionalwhenreplyingtopassengers’inquiries.Improveproblem-solvingabilities.目

錄ContentsTask1PassengerCheck-inServiceTask2UncheckedBaggageServiceTask3CheckedBaggageServiceTask4BaggageDeliveryServiceTask1PassengerCheck-inServiceLead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6Lookatthefollowingpictureswhichshowthecheck-inprocedures.Andthenselecttherightexpressionbelowforeachone.11.issueboardingpasses2.arrangeseats3.attachabaggagestickertoeachcheckedbag4.checktheticketsandIDcardsorpassports_____________________________________________________________________________

4

3

2

1Thefollowingpictureisaboardingpass,pleasetrytointroducetheinformationonittoyourpartner.2Notes:boardingpass /?b??d??pɑ?s/ n. 登機牌Aboardingpassisacardthatapassengermusthaveinordertobeallowedtogetonanaircraftoraship.Itisusedtoindicatethatthepassengerhascompletedthecheck-in.Youcangetalltheboardinginformationfromtheboardingpassincludingtheflightnumber,date,seatnumber,boardinggateandnameofthepassenger.Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6問候旅客1.Goodmorning,mayIhelpyou?早上好，請問需要幫忙嗎？

2.Hello,whatcanIdoforyou?您好，有什么我能幫您的嗎？請旅客出示證件1.MayIsee/haveyourticketandpassport,please?

可以出示您的機票和護照嗎？2.Couldyoushowmeyourticketandpassport,please?

可以出示您的機票和護照嗎？3.Yourpassportandticket,please.

請出示您的機票和護照。詢問旅客座位偏好1.Wouldyoulike/preferawindowseatoranaisleseat?您想要靠窗座位還是靠過道的座位？2.Whatkindofseatdoyouprefer,awindowseatoran

aisleseat?您喜歡什么樣的座位，靠窗的還是靠過道的？3.I’msorrybutthereisnomorewindow/aisleseatavailable.對不起，沒有靠窗/靠過道的座位了。詢問旅客座位偏好4.I’msorrybutallthewindowseatshavebeentaken.

對不起，所有靠窗的座位都已經(jīng)有人了。5.I’mafraidweareunabletoofferyouthreeseatstogetheratpresent,whatIcandoistoarrangeyourseatsascloseaspossibletoeachother.恐怕我們目前不能給您提供三個連著的座位，我能做的就

是安排你們的座位盡量靠得近一些。1.Doyouhaveanybaggagetocheckin?

您有行李要托運嗎？2.Howmanypiecesofluggageareyougoingtocheckin?

您有幾件行李要托運？3.Pleaseputyourbaggageontheconveyorbelt.

請把您的行李放到傳送帶上。4.Yourbaggageiswithin/beyondthelimit.

您的行李在限額之內(nèi)/之外。5.Yourbaggageisoverweight.您的行李超重了。處理旅客行李告知旅客登機牌上的信息1.Gatesclose15minutesbeforescheduledflighttime.

起飛前15分鐘停止登機。2.Yourseatis15A,boardingtime

is30minutesbeforedeparture

andboardinggateisNo.16.您的座位是15A，飛機起飛前30分

鐘登機，登機口是16。知識角英語中的禮貌用語1借助情態(tài)動詞變得禮貌的第一個秘訣就是多用may、might、could、would等情態(tài)動詞。它們可以弱化你的語氣，不會讓對方感覺你是在命令。例如：Wouldyoumind...Wouldyoubekindenoughto...Couldyoupossibly...Iwonderif...Iwaswondering...知識角2使用seem、appear、sound、look之類的詞英語中的禮貌用語

通常在表達否定意思的時候，比較容易給人留下沒禮貌的印象。這時，可以用seem、appear、sound、look之類的詞弱化語氣。

例如：“Itseemsthatwedon’thaveanywindowseatnow.”顯然要比“Wedon’thaveanywindowseatnow.”知識角3使用反問句英語中的禮貌用語如果想麻煩別人配合或幫忙做一件事時，可以用“Isitpossiblethat...”或者“Isthereanychance...”之類的反問句表達，這樣會讓人覺得語氣較輕且婉轉(zhuǎn)。例1：Pleasehelpmeopenyoursuitcase.例2：Isitpossibletoopenyoursuitcaseforme?例3：Isthereanychancetoopenyoursuitcaseforme?Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6詢問值機時間Setting:Itis10:00am,Kriswouldliketocheckinbuthedoesnotknowthecheck-inplaceandtime.(C＝Clerk;P＝PassengerKris)C:Goodmorning,mayIhelpyou?P:Goodmorning,I’dliketocheckin1forflightCA981to().I’mwondering2ifthisistherightcounter3.C:Yes,itis,butIamafraid4thatitistoo()tocheckin.P:Whattimedoyoustart?C:Usually5,forthe()flights,webegintocheckin()beforethedeparture6time.

NewYork

early

international

2hours詢問值機時間P:Isee.Bytheway7,whenwillthecheck-incounterbeclosed?C:Normally8,itwillbeclosed()beforethedeparturetime.Pleasepayattentionto9theannouncements10.P:Nowthetimeis().Thedeparturetimeis13:00pm.Iwillcomehereagainonehourlater.Thankyouverymuch.C:Mypleasure11.

halfanhour

10:00am詢問值機時間Notes:1.checkin 辦理登機手續(xù)2.wonder /?w?nd?(r)/ v. 想知道3.counter /?ka?nt?(r)/ n.

柜臺4.afraid /??fre?d/ adj.

擔心的；害怕的5.usually /?ju??u?li/ adv. 通常6.departure /d??pɑ?t??(r)/ n. 離開；起程；出發(fā)7.bytheway 順便一提8.normally /?n??m?li/ adv. 通常9.payattentionto 注意10.announcement /??na?nsm?nt/ n. 廣播11.pleasure /?ple??(r)/ n. 快樂；愉快詢問值機時間1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.開始辦理值機手續(xù)Setting:Kriscomestothecounteragainonehourlater.(C＝Clerk;P＝PassengerKris)C:Hello,WhatcanIdoforyou?P:CanIcheckinforCA981now?C:Yes,pleaseshowmeyourticketandpassport.P:Hereyouare.1C:Doyouhaveaseatpreference2?P:The()wouldbegreat.

windowseat開始辦理值機手續(xù)C:OK.Iwillcheckfirst.Ifeelsorrythatallthewindowseatshavebeentaken.IsthatokayifIarrange3youanaisle4seat?P:Yes,theaisleseatwouldbefine.C:OK.Howmanypiecesofbaggageareyougoingtocheckin?P:Ionlyhave()bag.Iwouldliketo5

takeitasmycarry-onbaggage6.C:That’sgreat.Hereareyourdocuments7and().P:Thanksalot.C:It’smypleasure.Hopeyouenjoy8your().

one

boardingpass

journey開始辦理值機手續(xù)Notes:1.Hereyouare. 給你。2.preference /?prefr?ns/ n. 偏愛3.arrange /??re?nd?/ v. 安排4.aisle /a?l/ n. 過道5.wouldliketo 愿意，想要6.carry-onbaggage 手提行李7.document /?d?kjum?nt/ n. 證件；文件8.enjoy /?n?d???/ v. 欣賞；享受1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.開始辦理值機手續(xù)團體旅客辦理值機手續(xù)Setting:Whilecheckingin,Joewhotravelswithhisfriendisaskingifitispossibleforhimtohavetwoseatstogether.(C＝Clerk;P＝PassengerJoe)C:Goodmorning.P:Goodmorning,wearegoingtotakeflightCZ3115toBeijing.Canwecheckinhere?C:Yes.Areyoutwotogether?P:Yes.C:OK.Couldyoupleaseshowmeyourticketsandpassports?P:Sure,hereyouare.C:Wehavewindowseatsandaisleseats.Whichdoyouprefer?團體旅客辦理值機手續(xù)P:Thewindowseatseems1better.Asyoucansee2,we’reagroupof()andwewouldliketositnexttoeachother.Couldyoupleaseassign3ourseatstogether?C:Letmecheckfirst.Iamafraidwedonothavevacant4seatstogetheratthemoment5.Howabouttwowindowseats,one()theother?P:Allright6,we’lltakeit.C:OK.Doyouhaveanybaggagetocheckin?P:Yes,wehavetwopiecesofbaggagetocheckin.Isitokaytotakethissuitcase7asmycarry-onbaggage?

two

behind團體旅客辦理值機手續(xù)C:Yes.Wouldyoupleaseputthemontheconveyorbelt8onebyone?P:Sure.C:Yourbaggageis()thelimit.Hereareyourticketsandpassports,andyourboardingpasses.Yourseatsare15A,16A,boardingtimeis()beforethedeparturetimeandtheboardinggateisNo.03.IsthereanythingelsethatIcandoforyou?P:No.Thankyou.Iappreciate9italot.C:Youarewelcome.Hopeyouhaveapleasanttrip.

within

30minutes團體旅客辦理值機手續(xù)Notes:1.seem /si?m/ v. 似乎；好像2.asyoucansee 正如你所看到的3.assign /??sa?n/ v. 分配4.vacant /?ve?k?nt/ adj. 空缺的5.atthemoment 此刻 6.allright 可以7.suitcase /?su?tke?s/ n. 手提箱8.conveyorbelt /k?n?ve??(r)belt/ 傳送帶9.appreciate /??pri??ie?t/ v. 感激；感謝1Listentothedialogueandfillinthebrackets.2Workinpairsandroleplaythedialogue.團體旅客辦理值機手續(xù)TrytotranslatethefollowingsentencesintoChinese.31.Wehavewindowseatsandaisleseats,whichdoyouprefer?2.Iamafraidwedonothavevacantseatstogetheratthemoment.Howabouttwowindowseats,onebehindtheother?

3.Yourbaggageiswithinthelimit.

我們有靠窗和靠過道的座位，您喜歡哪一種?

2.我們現(xiàn)在沒有連在一起的座位了。兩個靠窗的座位，一個在另一個后面，您覺得怎么樣?

您的行李在限額之內(nèi)。團體旅客辦理值機手續(xù)機場廣播情景1：開始值機Setting:Thisannouncementisusuallymadewhilethecheck-inisgoingtostart.Ladiesandgentlemen,MayIhaveyourattention,please?Wearenowreadyfor1()forflightNH948to()atcounterNo.().Thankyou.

check-in

Tokyo

32機場廣播情景2：推遲值機Setting:Thisannouncementisusuallymadewhilethecheck-inispostponed.Ladiesandgentlemen,MayIhaveyourattention,please?Dueto2the()condition3atourairport,theflightHX305toHongKonghasbeen().Thecheck-inforthisflightwillbepostponed4to().Pleasewaitinthe()forfurther5

information.Thankyou.

poorweather

delayed

08:30

departurehall機場廣播情景3：值機即將結(jié)束Setting:Thisannouncementisusuallymadewhilethecheck-incounterisgoingtobeclosed.Ladiesandgentlemen,MayIhaveyourattention,please?Check-inforflightCZ3113toBeijingwillbeclosedat16:00.Passengerswhohavenotbeencheckedinforthisflight,pleasegotocounterNo.C10().Thankyou.

immediately機場廣播Notes:1.bereadyfor 做好準備；為……做準備2.dueto 由于，因為3.condition /k?n?d??n/ n.

條件；環(huán)境4.postpone /p??sp??n/ v.

延遲；延期5.further /?f??e?(r)/ adj. 更多的，進一步的1Listentotheannouncementsandfillinthebrackets.2Listentotheannouncementsagainandrepeatthem.3Listentotheannouncementsagainanddiscussthefollowingquestionswithyourpartner.1.What’sthefunctionoftheannouncement,doyouthinkitisnecessary?Why?2.Whatdoyouaskthepassengerstodoifthecheck-inpostponed?機場廣播Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6OnlineCheck-inandKioskCheck-inService

1Onlinecheck-in(alsocalledWebcheck-in)istheprocessinwhichpassengersconfirmtheirtravelonaflightviatheinternetandtypically1printtheirownboardingpassestosavevaluable2time.2Onlinecheck-inisavailablefrom48hoursto1hourbeforedepartureforallinternationalanddomestic3flights.Passengersonlyneedtoconfirmtheirattendance4ontheflightandselecttheirseats.

★typically

/?t?p?kl?/

adv. 代表性地；作為特色地★valuable

/?v?lju?bl/

adj.有價值的；貴重的

★domestic

/d??mest?k/

adj.國內(nèi)的；家庭的

★attendance

/??tend?ns/

n.出席；到場

3

Thepassengerisrequestedtoarriveatthegate20minutespriortoboardingifhe/shehasnobaggagetocheckin.Ifhe/shehasbaggagetocheckinhe/sheshallarriveattheonlinecheck-incounteratleastonehourbeforedeparture.4

Onlinecheck-inisnotpossibleforpassengerswhoneedspecialservicerequestssuchaswheelchairs,extraseats,unaccompanied5minors,petinhold,stretcher6,etc.

★

unaccompanied/??n??k?mp?n?d/

adj.無伴隨的；無伴奏的

★stretcher

/?stret??(r)/

n.

擔架

OnlineCheck-inandKioskCheck-inService5

Kioskcheck-inisalsoaneasyairportcheck-infordo-it-yourselftypepeople.Allpassengersholdinge-ticketscanusetheself-check-inkiosksexceptpassengersrequiringmedicalassistanceandpassengerswhoseticketrequiressomeadditionalpayment.OnlineCheck-inandKioskCheck-inService6

Kioskcheck-inisaconvenientwayforpassengerstocheckinbyusingcheck-inkioskslocatedattheairport.Passengerscanselecttheirpreferredseatsandprintboardingpasses.PassengersmayputtheirpassportorIDcardonthescreen7

toidentifythemselvesorentertheirpassportorIDcardnumbertooperatethemachine.Thenpassengerscanfollowtheinstructionsonthedisplay8,selectthefavorseats—aisleorwindowandprintoutaboardingpass.Ifpassengersneedanyadditionalassistancefromanairlineattendant,acustomerservicephone,whichisattachedtotheKioskcanbeused.

★

screen/skri?n/

n.屏幕

v.掩藏；遮蔽★display

/d??sple?/

n.顯示；屏幕

OnlineCheck-inandKioskCheck-inService

1.typically /?t?p?kli/ adv. 代表性地；作為特色地2.valuable /?v?lju?bl/ adj. 有價值的；貴重的3.domestic /d??mest?k/ adj. 國內(nèi)的；家庭的4.attendance /??tend?ns/ n. 出席；到場5.unaccompanied

/??n??k?mp?nid/ adj. 無伴隨的；無伴奏的6.stretcher /?stret??(r)/ n. 擔架7.screen /skri?n/ n. 屏幕

v. 掩藏；遮蔽8.display /d??sple?/

n. 顯示；屏幕WordsandPhrases1Readthepassageandanswerthefollowingquestions.1.WhatisKioskcheck-in?

Kioskcheck-inisaneasyairportcheck-infordo-it-yourselftypepeople.Itisaconvenientwayforpassengerstocheckinbyusingcheck-inkioskslocatedattheairport.Passengerscanselecttheirpreferredseatsandprintboardingpasses.

1Readthepassageandanswerthefollowingquestions.2.Whatkindofpassengerscan’tuseonlinecheck-in?

Onlinecheck-inisnotpossibleforpassengerswhoneedspecialservicerequestssuchaswheelchairs,extraseats,unaccompaniedminors,petinhold,stretcher,etc.

Choosethebestanswer.21.Onlinecheck-incanbeavailable______hoursbeforedeparture.A.37B.39C.1D.242.Ifapassengerhasbaggagetocheckinhe/sheshallarriveatthewebcheck-in

counteratleast_______beforedepartureA.30minutesB.45minutesC.1hourD.3hours3.Accordingtothepassage,whatkindofpassengerscannotusetheself-check-inkiosks？A.Passengersrequiringmedicalassistance.

B.Passengerswhoneedspecialservicerequests.

C.Passengerswhoseticketrequiressomeadditionalpayment.D.Alloftheabove.

D

C

D

1.Thepassengerisrequestedtoarriveatthegate30minutespriorto

boardingifhe/shehasnobaggagetocheckin.2.Kioskcheck-inisalsoaneasyairportcheck-infordo-it-yourselftypepeople.3.Ifpassengersneedanyadditionalassistancefromanairlineattendant,acustomerservicephone,whichisattachedtotheKioskcanbeused.TranslatethefollowingsentencesintoChinese.3

如果旅客沒有行李要托運，需要在登機前30分鐘到達登機口。

自助辦理登機手續(xù)對喜歡自己動手的人來說也很方便。

如果旅客需要航空公司服務(wù)員的幫助，可以使用附加在自助服務(wù)亭上的客戶服務(wù)電話。Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6

地勤服務(wù)小劇場——值機Mr.Smith和Mrs.Smith特別喜歡中國文化，在中國游玩了近半個月后，計劃回家（英國倫敦）。他們首先在網(wǎng)上購買了機票，現(xiàn)在正帶著機票和護照到機場值機柜臺辦理值機。Smith夫婦有兩件行李需要辦理托運，想要兩個挨著的座位，但是現(xiàn)在沒有兩個挨在一起的座位，有兩個前后靠窗的座位，也有兩個前后靠過道的座位。假如你是值機服務(wù)人員，應(yīng)如何為他們提供滿意的服務(wù)？請試著用本任務(wù)學到的單詞和句子與同學合作編寫一個劇本并進行表演。

地勤服務(wù)小劇場——值機實施步驟：（1）學生自由分組（3～6人一組）。（2）小組成員總結(jié)服務(wù)人員可能會問到的問題，并給出相應(yīng)真實、準確的回復(fù)信息。（3）將問題和答語組織成完整對話，并選出3人進行排演。（4）各小組按順序依次上臺表演。（5）表演結(jié)束后學生按照下表進行自評和互評。Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6

評價標準評價細則分值自評小組評價語言組織提問有必要且合理優(yōu)秀（9～10分）良好（7～8分）及格（5～6分）一般（0～4分）

回答具有針對性

信息真實、準確

每輪問答之間邏輯合理、條理清晰

語言表達吐字清晰、發(fā)音準確

語言流暢、語速適中

服務(wù)禮儀聲音飽滿、語氣溫和

儀表得體、舉止得當

耐心十足、笑容親和

課堂小結(jié)這小結(jié)我們學習了如何用英語表達旅客登機服務(wù)的知識儲備及情景對話。希望大家課下多加復(fù)習，能夠?qū)⒄n堂上學到的運用到實踐當中去。Task2UncheckedBaggageServiceLead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6LookatthefollowingtableandtrytointroducetheinformationinittoyourpartnerinEnglish.1FreeCarry-onBaggageAllowanceofAirChinaNotes:55cm=22inches,40cm=16inches,20cm=8inchesAnybaggagethatcannotbestowedintheoverheadcompartmentorfitundertheseat,orbaggagethatisoverweightoroversized,orbaggagethatweconsidercouldjeopardizesafetyshouldbecarriedascheckedbaggage.ClassesFirstClassBusinessClassEconomyClassPieces221Weight8kg/piece8kg/piece5kg/pieceDimensionsL×W×H55cm×40cm×20cmL×W×H55cm×40cm×20cmL×W×H55cm×40cm×20cmReadthefollowingsituationandtrytosolveMs.Lu’sproblem.2Ms.Luhasreservedaneconomyseat.Shetakes3piecesofbagswithher,andshewouldliketotakeallofthebagsashercarry-on.Atthecheck-incounter,theclerkfindsthatonepieceofherbaggageisovervolumebuttheothertwoarewithinthelimit.Ifyouaretheclerk,whatwouldyousuggestMs.Ludo?Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6解釋行李規(guī)定1.Inthecaseofpassengerswithadultticketsorchildtickets,

thebaggageallowanceis20kgforEconomyClass.

持成人或兒童客票的經(jīng)濟艙的旅客可免費托運20千克的行李。2.EachEconomyClasspassengercancarryuptoonepieceof

carry-onbaggagethatweighsnomorethan5kg.持有經(jīng)濟艙機票的旅客可以攜帶總重量在5千克以內(nèi)的一件行李登機。3.Accordingtothepolicyofourairline,themaximumweight

foritemscarriedonboardis5kg.

根據(jù)我們航空公司的規(guī)定，帶上飛機的行李的最大重量是5千克。4.Accordingtotheregulations,thelaptopcomputerisafree

carry-onitem.

根據(jù)規(guī)定，手提電腦是免費隨身攜帶的物品。5.Youcancarryitonboardwithoutcharge.

您可以免費把它帶上飛機。解釋行李規(guī)定6.Thebaggageallowanceisdifferentaccordingtotheclassof

yourticket.Asafirst-classpassenger,youareallowed2

carry-onitemsonthisflight.您所允許攜帶的行李重量根據(jù)您的機票等級不同而有所不同，對于頭等艙的旅客，您可以隨身攜帶兩件行李。7.Inadditiontothecarry-onbag,youmaycarryonapersonal

item.Yourneckpillowdoesn’tcountasacarry-on.除了隨身攜帶的行李外，您還可以隨身攜帶一件個人物品。您的頸枕不算隨身行李。解釋行李規(guī)定8.Thelineardimensionsofeach

pieceofcarry-onbaggageshall

notexceed55centimetersin

length,40centimetersinwidth

and20centimetersinheight.每件隨身攜帶物品長、寬、高三邊分別不得超過55厘米、40厘米、20厘米。解釋行李規(guī)定告知旅客行李未超重/超重1.Yourhandbaggageseemstooheavy.

您的手提行李似乎太重了。

2.Yourbaggageexceedsthepermittedweight.

您的行李超過了允許的重量。3.Thebiggeroneiswithinthecheckedbaggageallowance.

這個較大的在托運行李限額內(nèi)。詢問旅客包內(nèi)物品類型1.Isthereanythingfragile?有易碎品嗎？2.Haveyougotanythingsharpinyourbag,suchasbabypinsorneedles?您的包里有鋒利的東西嗎，比如小別針或針之類的?給旅客提建議1.Youcantakethesmalleroneasyourcarry-on.Butforthebiggerone,youshouldsenditascheckedbaggage.

小的可以隨身攜帶，大的需要托運。2.Isuggestyourepackittomakesureitissafeenoughtobeshipped.

我建議您重新包裝一下，以確保運輸安全。知識角隨身攜帶行李根據(jù)機場規(guī)定，每位旅客可以免費攜帶一定限額的行李帶上飛機?？梢詭巷w機的物品，除了機場規(guī)定的免費隨身攜帶行李之外，還可以免費攜帶一件個人物品。例如：handbag手提包briefcas 公文包camerabag相機包知識角隨身攜帶行李laptopcomputer手提電腦diaperbag尿布包Violin小提琴知識角隨身攜帶行李以下物品可以免費帶上飛機，但不算在隨身攜帶物品內(nèi)：Jacket短上衣umbrell 雨傘Crutch拐杖知識角隨身攜帶行李（注：安檢之后在機場內(nèi)購買的食物才可以免費帶上飛機。）neckpillow頸枕foodanddrinks飲食wheelchair輪椅Lead-in

任務(wù)導入KnowledgeReserve

知識儲備Part

1Part

2Dialogue

情景對話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測TaskEvaluation任務(wù)評價Part

5Part

6常規(guī)行李托運Setting:Apassengerisinquiringaboutthefreebaggageallowance.(C＝Clerk;P＝Passenger)C:Goodafternoon,yourticketandpassport,please.P:Hereyouare.C:Doyouhaveanybaggagetocheckin?P:Yes,oneboxas()andonebagascarry-onbaggage.C:OK.Couldyoupleaseputtheboxonthe()?P:Sure.C:15kg.Itiswithinthe().P:Great.Bytheway,wouldyoumindtellingmehowmanykilosoffreebaggageeachpassengeris()?

checkedbaggage

conveyorbelt

weightallowance

allowed常規(guī)行李托運C:Inthecaseof1passengerswithadultticketsorchildtickets,thebaggageallowanceis()forEconomyClass.P:OK.Isee.Asforthecarry-onbaggage,howmanypiecescanIcarryonto2theplane?C:EachEconomyClasspassengercancarryupto3()pieceofcarry-onbaggagethatweighsnomorethan45kg.P:Thankyouforyourinformation.CanItakemylaptopcomputerasmycarry-ontoo?C:Sure.Accordingtotheregulations,thelaptopcomputer5isafreecarry-onitem.Youcancarryitonboardwithoutcharge6.P:Wonderful.Thanksalot.C:It’smypleasure.

20kg

one常規(guī)行李托運Notes:1.inthecaseof 就……來說2.carryonto 攜帶到3.upto 多達4.nomorethan 至多；不超過5.laptopcomputer 手提電腦6.charge /t?ɑ?d?/ v. 要價；收費1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.常規(guī)行李托運帶嬰兒的旅客辦理值機手續(xù)Setting:Apassengerischeckinginwithababy,andhedoesn’tknowhowtodealwiththefoldablebabycradle.(C＝Clerk;P＝Passenger)C:Hello.Pleaseshowmeyourticketandpassport.P:Hereyouare.C:Howmanypiecesofbaggagedoyouhave?P:Ihaveonlyone.Iwilltakeitwithme.ButIwaswonderinghowto()thefoldable1babycradle2?ShallIbringitwithmeordoIhavetocheckin?C:Youcantakeitwithyoubecauseitiswithinthelimitation.P:What’sthelimitation?

dealwith 帶嬰兒的旅客辦理值機手續(xù)C:Thelineardimensions3ofeachpieceofcarry-onbaggageshallnotexceed55centimetersinlength,()centimetersinwidthand20centimetersinheight.P:OK.Isee.CanIsitneartheemergencyexit4

sothatthereismoreroomformysonandme?C:Sorry,that’snotpermittedbecauseyouaretravelingwithaninfant.Accordingtotheregulationsofourcompany,onlythepassengersover()yearsoldcanhavetheemergencyexitseats.P:Allright.C:Haveyougotanythingsharp5inyourbag,suchasbabypinsorneedles6?P:No.Idon’thavethingslikethat.C:That’sgreat.AnythingelsethatIcandoforyou?P:No.Thanksalot.C:Youarewelcome.

40

18帶嬰兒的旅客辦理值機手續(xù)Notes:1.foldable /?f??ld?bl/ adj. 可折疊的2.cradle /?kre?dl/ n. 搖籃3.dimension /da??men?n/ n. 尺寸；維（構(gòu)成空間的因素）4.emergencyexit 緊急出口5.sharp /?ɑ?p/ adj. 鋒利的6.needle /?ni?dl/ n. 針1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.Workinpairsandroleplaythedialogues.3帶嬰兒的旅客辦理值機手續(xù)行李超重Setting:Apassengerwhoischeckinginwantstotakebothofhisbaggageascarry-on,buttheclerktellshimthatoneofhisbaggageisoverweight.(C＝Clerk;P＝Passenger)C:Goodmorning.MayIhaveyourticketandpassport,please?P:Hereyouare.C:Howmanypiecesofbaggagewouldyouliketocheckin?P:Ionlyhavetwobags.CanItakebothof1themasmyhandbaggage?C:Thebaggageallowanceisdifferentaccordingtothe()ofyourticket.Asafirst-classpassenger,youareallowed()carry-onitemsonthisflight.Yourhandbaggageseemstooheavy.Couldyouputyourbaggageonthebelt?Iwillweighthemforyou.P:Yes.

class

2行李超重C:Itshows19kg.Accordingtothepolicy2ofourairline,forfirst-classpassengers,themaximum3weightforitemscarriedonboardis16kg.Yourbaggageexceedsthepermittedweight.P:SoitmeansIcannotbringthemonatthesametime,right?C:Yes.Iamafraidso.P:OK.Howtodealwiththe()baggage?C:Youcantakethesmalleroneasyourcarry-onbutforthe()oneyoushouldsenditascheckedbaggage.P:Allright.NeedIpayfortheextraweight?C:No,youneedn’t.Thebiggeroneiswithinthecheckedbaggageallowance.P:OK.That’sgood.

excess

bigger行李超重C:Isthereanythingfragile4?P:Avase5.Itisverydelicate6.Pleasehandleitcarefully.C:Certainly.ButIsuggestyourepack7ittomakesureitis()tobeshipped.P:OK.Iwillrepackitforthesakeof8safety.Thanksalot.C:Youarewelcome.I’llplaceafragilesticker9

onthisbagtoremind10thebaggagehandlers11totreatitwithcare.P:Great.Howaboutthisneckpillow12.CanIbringiton?C:Sure.Inadditiontothecarry-onbag,youmaycarryonapersonalitem.Yourneckpillowdoesn’tcountas13acarry-on.P:Thanksalot.C:Youarewelcome.

safeenoug行李超重Notes:1.bothof 兩者都2.policy /?p?l?si/ n. 政策3.maximum /?m?ks?m?m/ adj. 最大的 n. 最大值4.fragile /?fr?d?a?l/ adj. 易碎的5.vase /vɑ?z/ n. 花瓶6.delicate /?del?k?t/ adj. 易碎的7.repack /re?p?k/ v. 重新打包行李超重8.forthesakeof 為了9.fragilesticker 易碎標簽10.remind /r??ma?nd/ v. 提醒11.baggagehandler 行李管理者12.neckpillow 頸枕13.countas 當作1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.行李超重TrytotranslatethefollowingsentencesintoChinese.31.Thebaggageallowanceisdifferentaccordingtotheclassofyourticket.Asafirst-classpassenger,youareallowed2carry-onitemsonthisflight.2.Youcantakethesmalleroneasyourcarry-onbutforthebiggeroneyoushouldsenditascheckedbaggage.

3.I’llplaceafragilestickeronthisbagtoremindthebaggagehandlerstotreatitwithcare.

根據(jù)您的機票類別，行李限額是不同的。作為頭等艙旅客，您可以隨身攜帶兩件物品。

您可以隨身攜帶這個小的行李，大的托運。

我會在這個包上貼一個易碎標簽，提醒行李搬運工小心對待它。行李超重Lead-in

任務(wù)導入