KT培訓(xùn)資料.ppt

1、,Problem Solving and Decision Making,Introduction,Copyright 2006 Kepner-Tregoe, Inc. All Rights Reserved,Founded in 1958 by Dr Charles Kepner查爾斯凱普納and Dr Benjamin Tregoe本杰明特雷高 A global management consulting firm, based in Princeton, New Jersey, USA普林斯頓,新澤西州 Pioneers in managerial Problem Solving and

2、 Decision Making (PSDM) research and the authors of the “The Rational Manager.” Global footprint (serving 50 countries in 20 different languages) More than 11 million managers and staff trained in systematic PSDM thinking worldwide A well established (50 years of experience) results-based consulting

3、 firm specializing in Strategy, Operations Improvement and Skill Development. Our objective is to configure our proprietary processes into application models which can deliver real and tangible results to our clients.,Problem Solving & Decision Making,Problem Analysis Describe Problem Identify Possi

4、ble Causes Evaluate Possible Causes Confirm True Cause,Decision Analysis Clarify Purpose Evaluate Alternatives Assess Risks Make Decision,Potential Problem (Opportunity) Analysis Identify Potential Problems (Opportunities) Identify Likely Causes Take Preventive (Promoting) Action Plan Contingent (Ca

5、pitalizing)Action and Set Triggers,SituationAppraisal Identify Concerns Set Priority Plan Next Steps Plan Involvement,Copyright 2006 Kepner-Tregoe, Inc. All Rights Reserved,KT情形評估,Rational Thinking Processes Outlined,What could go wrong?,Why did that happen?,Which is best for us?,What should we work on first?,Retention Reality,Retention after six months六個月后的記憶 Presentation3% P + Demonstration5% P + D + Participation15% P + D + P + Role Modelling25% P + D + P + RM + Personal Feedback45% P + D + P + RM + PF + On-the-job-Coaching85% Uni