亞馬遜英文客服回復

1、亞馬遜郵件必須在24小時內回復，否則會有可能被投訴，最終導致封號。每天需要登陸店鋪頁面，看是否有郵件需要回復，各個賬號之間為了防止關聯，每個電腦只能登陸對應的賬號，不能在同一臺電腦上同時登陸兩個賬號，這樣會被亞馬遜檢測到違反相關的規(guī)定售前郵件注意事項：1. 客戶詢問產品的價格，產品的相關信息，以及我們的最近的優(yōu)惠活動，我們需要根據店鋪產品的信息回答。Forexample,Customer:IwanttoknowsizeoftheshoesanddoyouhaveanypromotionactivitiesfortheshoesPleasereplytomyemail.Customerservi

2、ce:ThankyouforyouremailandIwouldliketoansweryourquestion.Aftercheckouritemimage,wehavethesize34,size35,size36andtilltosize38.Youcouldreadthedetailoftheiteminformationonourstoreandchoosethesuitablesizeasyouwish.Recently,wehavepromotionactivitiessuchas5%discountsifyouarethenewcustomer.Onceyoudecidetob

3、uyit,pleaseplacetheorder.Thankyouforyoursupporting.2. 產品的上傳，整理產品的關鍵字，以及如何做好站內營銷，產品的編輯，以及圖片的大小的處理。售中工作首先需要核對訂單，看看客戶下單的產品是否與我們倉庫需要發(fā)貨的產品一致，防止顏色，數量，型號發(fā)錯貨，其次需要看那些產品最近熱銷，需要加大投放廣告的力度，那些產品需要下架，調整相應產品的價格。管理庫存，處理關于投訴A-Z,以及差評。售后郵件回復1.處理售中郵件的模板，我們需要注意的及時解決客戶的問題，給予恰當的回復，避免客戶生氣給我們投訴，變成A-Z,以下是遇到各種情況的應對情況。處理returnr

4、equest客戶想要退貨，首先需要確認是否是產品問題，需要客戶拍照，如果是產品本身的問題，可以詢問客戶能否賠付少量金額作為補償，如果客戶不同意，可以增加賠付金額，如果客戶還是不同意，那就問客戶選擇退貨重新發(fā)產品還是直接退貨退款，這個過程中我們需要了解這個產品退貨的運費多少，我們是否值得讓他退貨，退貨之后，我們需要首先讓客戶把退貨的快遞單號給我們，等到產品退到倉庫之后，我們可以根據客戶的需要，給予他們退款或者重新發(fā)貨。具體模板如下：讓買家拍照片：Dearcustomer,Ihavereceivedyouremailandyousaidtheproducthassomeproblem.Sorryt

5、ohearaboutthisthing.Couldyoupleasetakethepictureaboutitandwewillcontactourwarehouseemployeeaboutyoursituation,andthengiveyouafeedbacksoon.Thankyouforyourcooperation.由于產品的質量問題，給買家部門補償Dearcustomer,Iapologizeforthequalityproblemoftheproductduetoshippingcarrierscarefulnessduringtheshippingprocess.Wefoun

6、ditisnotworthwhiletoreturntheproductfortheproblemdoesnottheinfluencetheusageofthechair.Wewillgiveyou5$forthecompensationandwouldyoupleasekeeptheitemThankyouforyourunderstanding.買家拒絕賠償，想要退貨換貨Dearcustomer,Sorryforthisthingthatbringsyoutrouble.Sinceyouwanttogetthereplacementandweneedyoufirstthereturnth

7、eitemtoourwarehouse.Pleasetellusthetrackingnumberonceyoureturnit.Andwewillsendyouthenewoneafterwereceivethereturnproduct.Thankyouforyourcooperation.買家想要退款Dearcustomer,Iamsorryforthetroublethatbringstoyou.Iwillhelpyou.Asforyouwanttogettherefund,pleasereturntheitemfirstandgiveusthetrackingnumberandonc

8、ewereceivetheitem,wewillrefundyouimmediately.Thankyouforyourcooperationandpatience.買家已經下單，貨已經發(fā)出去了，沒有追蹤號時，買家發(fā)郵件來查詢這件貨的情況，回復買家的郵件模板。Dearcustomer,Sorryfordisturbingyou,wehaveshippedoutyouritemandtheshippinginformationmaynotupdatesopromptly.Internationalshippinginformationmaynotupdatesoprompt,usuallyitt

9、akesaround7-15daysforshipping.CouldyoupleasekeepyourpatienceandwaitforafewmoredaysWewillkeeptrackingforyou,anynewswewillinformyouassoonaspossible.Yourunderstandingwillbehighlyappreciated.買家沒有收到貨，告訴買家追蹤號Dearcustomer,Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisno

10、wreachingyourlocalpostoffice).Thetrackingnumberisxxxxandyoucouldtrackthepackageaccordingtothenumber.CouldyoupleasekeepyourpatienceandwaitforafewmoredaysWewillkeeptrackingforyou,anynewswewillinformyouassoonaspossible.Yourunderstandingwillbehighlyappreciated.Bestregards尺碼不合適，建議買家送給別人Dearbuyer，Thankyou

11、somuchforyourgreatsupportonus.Iamsorryfortheinconvenienceandthattheswimmingsuitdidnotfityou.WillitbepossibletogiveothersasagiftOrhowaboutwemakeyouapartialrefundasawaytomakeupforthisJustsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.IwillwaitforyourreplyBestRegards賣家發(fā)錯地址Dearbuyer，Th

12、ankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitemsIfyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.Waitingforyourreplyandhopeyourkindunderstanding.BestRegards賣家發(fā)貨到達時間Dearbuyer，Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysf

13、ortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.BestRegards賣家發(fā)貨后，要求客戶寫反饋Dearbuyer，Thankyouverymuchforyourorder!Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwardtoyourfeedback.Haveaniceday!BestRegardsSellersname亞馬遜漏發(fā)貨沒有發(fā)貨缺點擊發(fā)貨后客人需

14、要運單的郵件模板Dearcusomter,Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouassoonaspossible,ifnot,wewi

15、llmakeyoutherefund.IhopeyourkindunderstandingandWaitingforyourreply.Bestregards亞馬遜的商品被跟賣，發(fā)警告信的郵件模板。Hello,Wehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhavelistedthisparticularitem(ASIN:B00GICPZT0)whichissoldexclusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.Pleasesendth

16、econfirmationtousafteryouremovetheproductasissuedfromyourlisting.Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwithsellerperformancedepartment,whichwillseriouslyimpactyourAmazonsellingprivileges.Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsandamazon.客戶詢問貨物的trackingn

17、umber或者有沒有發(fā)貨，給客戶的回信郵件模板DearCustomer,Thankyouforcontactingusregardingyourinquiry.Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-9businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.Bestregards向買家索要五星好評Dearcustomer,Wenoti